Help & FAQ
ACCOUNT
  • 1.How do I know it is safe to shop with you?

    Artwedding.com understands the importance of protecting the privacy of your financial information. We employ reasonable and current Internet security methods and technologies to prevent unauthorized access.

    Collaborated with VeriSign and Mcafee, Artwedding.com uses Secure Sockets Layer technology to provide you with the safest shopping experience and also protect your personal information well. To know more details, please read our Secure Shopping & Privacy Policy.

Payment Information
  • 1.What payment methods do you accept?

    Artweddng.com currently accepts payment by Western Union, Credit Card (Only for Visa & Master), Moneygram and Bank Transfer (T/T) for all orders.

  • 2.Do you allow Cash on Delivery?
    We regret our inability to grant to your request of cash on arrival. Please pay for your order in advance by the payment methods we accept.
  • 3.What’s the handling fee of payment by Bank Transfer/Western Union?

    You are responsible for a fee when the money is transferred to us by Bank Transfer/Western Union.

    If you pay by bank transfer, please ask your bank to provide you with clear details so you can account for this fee when you pay. For example, if you are paying for an order of $500, and the bank will charge $50 to transfer, please submit for the transfer $550. If you only submit $500 then the payment that arrives with us (in this example) will only be $450 and we won't be able to send your full order.

    Please note that we are responsible for any bank currency conversion fees within China Merchants Bank. You can submit bank transfer payments in any currency.

    If you choose to pay by western union, you need to go to a local western union branch. Please also ask them to provide you clear details so you can account for the fee. Please submit the amount including transfer fee.

  • 4.How can I pay by Western Union?
    Yes, we can accept payment by Western Union. After your payment, please inform us detailed payment information including:
    Westernunion MTCN (Control Number):
    Your First Name:
    Your Last Name:
    Total Amount:

    If you have any questions, our customer service team will be happy to help.
  • 5.Can I pay by credit card?
    Yes, we accept payment by credit card. But now only for Visa and Master Card, and order amount must be under 1000 USD.
    And other available payment methods include PayPal, Wire Transfer (T/T), Western Union and Moneygram.
  • 6.How do I know it is safe to use my credit card on your site?
    You can trust us because we understand the importance of the safety of your personal information. We use a wide range of electronic and physical security measures and devices to ensure the safety of your personal information and credit card information.
    --To know more details, see our Secure Shopping.
  • 7.Why was my order cancelled?

    The most possible reasons for us to cancel your order may be the one as follow:

    The products you ordered were out of stock. We have enough stock generally, however, we cannot eliminate such situation that we may suffer from a temporarily lack of certain product. For the above two situations, if we cannot get in touch with you in 3 business days after we receive your payment, we are sorry that we have to refund for you.

Shopping
  • 1.How can I contact you?

    If you have any problems, questions and suggestions, please contact us. We are here for you 24 hours a day, 7days a week. We believe we will provide you the best customer service and try our best to satisfy you.

    Email:
    For any questions, please email to service@artwedding.com, we will respond to your email as quickly as possible.

    Customer service/call:
    For more information before you buy or order status and other after sale items, please click here/ call at
    (USA) 1-516-986-3811
    (UK)   44-20-3286-5468

    Live chat:
    Click here to chat online with one of our sale representatives right now.

  • 2.How do I use my Gift Certificate/Coupon Code?

    To use the Gift Certificate/ Coupon Code is as easy as described below:
    (a)  Place all of the items in your shopping cart.
    (b)  Under the Grand Total, click on "Have a Gift Certificate or Coupon Code? Add it here"
    (c)  Enter the code in the new box and click "Update Grand Total.

  • 3.What if I am placing a large order?

    We will provide you personal customer service for wholesale order.
    Please contact us at wholesale@artwedding.com, or call our customer service hotline:

    1-516-986-3811 (USA)

    44-20-3286-5468(UK)

  • 4.Can I place my order without using the website?

    Yes, we advise you place your order through our website.

    If you would like to order in other way, you can email to us at order@artwedding.com, fax us your order at---- (Coming Soon), or call our customer service hotline.

  • 5.Is the item I want going to go on sale soon?
    We are very sorry we do not know if an item will go on sale or be marked down until it actually happens.
    However, we have some measures about that. If an item you order from Artwedding.com goes on sale on our website within 10 days of your original purchase, feel free to contact us. We will be happy to refund the difference to your original method of payment.
  • 6.Does Artwedding.com do back orders?
    We are very sorry that back order is not accepted. If an item is out of stock, our customer service team will inform you as soon as possible and as well ask if you would like a replacement item. Out of stock orders will be cancelled unless you request a replacement item.
Shipping & Returns
  • 1.How many shipping methods can I choose from artwedding.com?

    There are two general methods for you to choose:

    Expedited delivery: Expedited delivery is the fastest shipping method which will takes 3-5 days to destinations

    Standard delivery: Unlike the expedited service, standard delivery takes a bit longer and your order will arrive in approximately 6-8 days to destinations.

    There is also a super saver delivery which we do not often recommend, as it usually takes 15-30 days. Although the shipping fee will be much lower when this shipping method is chosen, we suggest you to take some possible problems into your consideration. For instance, order tracking may not always be available with Super Saver Shipping.

    Please be advised that the delivery estimates above do not include order processing time. It is estimated from date of delivery. For detailed procedure, see our Estimated Delivery.

  • 2.How much is the shipping costs if I order dresses from Artwedding.com?

    1. To know your shipping fees are very simple at Artwedding.com. The shipping fee for each item is shown on the product page along with the product price. You will see your total shipping fee calculate in your shopping cart as you add items.

    2. For some specific items which we provide free shipping, you can enjoy zero shipping costs regardless of your location or item quantity. We will choose the most appropriate shipping method for you according to the size and destination of your packages.

    3. The number of some products you ordered reaches certain amount, shipping is free or discounted. Different products have different requirements.

  • 3.Is shipping included in the prices?
    It depends. For items without free shipping sticker, shipping costs are not included in the offer price; you can see your shipping costs on artwedding.com online shop system. For items with free shipping sticker, you are eligible for free shipping wherever you are.
  • 4.How can I trace my order?
    We will offer you an order number and delivery estimate by e-mail once your order is shipped. 24 hours upon your receipt our e-mail, you can track the status of your package online through

    EMS : http://www.ems.com.cn/english-main.jsp
             http://www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html

    DHL : http://www.dhl-usa.com/home/home.asp

    TNT : http://www.tnt.com/country/en_us.html


    with your order number and e-mail address.
  • 5.What countries do you deliver to?
    We can ship single item samples or large orders to *WORLDWIDE*.

    Please note, it's your own responsibility to find out about the import tax situation in your own country.
    _______

    Afghanistan
    Albania
    Algeria
    American Samoa
    Andorra
    Angola
    Anguilla
    Antarctica
    Antigua
    Argentina
    Armenia
    Aruba
    Ascension
    Australia
    Australian External Territories
    Austria
    Azerbaijan
    Bahamas
    Bahrain
    Bangladesh
    Barbados
    Barbuda
    Belarus
    Belgium
    Belize
    Benin
    Bermuda
    Bhutan
    Bolivia
    Bosnia & Herzegovina
    Botswana
    Brazil
    British Virgin Islands
    Brunei Darussalam
    Bulgaria
    Burkina Faso
    Burundi
    Cambodia
    Cameroon
    Canada
    Cape Verde Islands
    Cayman Islands
    Central African Republic
    Chad
    Chatham Island (New Zealand)
    Chile
    China (PRC)
    Christmas Island
    Cocos-Keeling Islands
    Colombia
    Comoros
    Congo
    Congo, Dem. Rep. of (former Zaire)
    Cook Islands
    Costa Rica
    Côte d'Ivoire (Ivory Coast)
    Croatia
    Cuba
    Cuba (Guantanamo Bay)
    Curaçao
    Cyprus
    Czech Republic
    Denmark
    Diego Garcia
    Djibouti
    Dominica
    Dominican Republic
    East Timor
    Easter Island
    Ecuador
    Egypt
    El Salvador
    Equatorial Guinea
    Eritrea
    Estonia
    Ethiopia
    Falkland Islands
    Faroe Islands
    Fiji Islands
    Finland
    France
    French Antilles
    French Guiana
    French Polynesia
    Gabonese Republic
    Gambia
    Georgia
    Germany
    Ghana
    Gibraltar
    Greece
    Greenland
    Grenada
    Guadeloupe
    Guam
    Guantanamo Bay
    Guatemala
    Guinea-Bissau
    Guinea
    Guyana
    Haiti
    Honduras
    Hong Kong
    Hungary
    Iceland
    India
    Indonesia
    Inmarsat
    Iran
    Iraq
    Ireland
    Israel
    Italy
    Jamaica
    Japan
    Jordan
    Kazakhstan
    Kenya
    Kiribati
    Korea (North)
    Korea (South)
    Kuwait
    Kyrgyz Republic
    Laos
    Latvia
    Lebanon
    Lesotho
    Liberia
    Libya
    Liechtenstein
    Lithuania
    Luxembourg
    Macao
    Macedonia (Former Yugoslav Rep of.)
    Madagascar
    Malawi
    Malaysia
    Maldives
    Mali Republic
    Malta
    Marshall Islands
    Martinique
    Mauritania
    Mauritius
    Mayotte Island
    Mexico
    Micronesia, (Federal States of)
    Midway Island
    Moldova
    Monaco
    Mongolia
    Montserrat
    Morocco
    Mozambique
    Myanmar
    Namibia
    Nauru
    Nepal
    Netherlands
    Netherlands Antilles
    Nevis
    New Caledonia
    New Zealand
    Nicaragua
    Niger
    Nigeria
    Niue
    Norfolk Island
    Northern Marianas Islands
    (Saipan, Rota, & Tinian)
    Norway
    Oman
    Pakistan
    Palau
    Palestinian Settlements
    Panama
    Papua New Guinea
    Paraguay
    Peru
    Philippines
    Poland
    Portugal
    Puerto Rico
    Qatar
    Réunion Island
    Romania
    Russia
    Rwandese Republic
    St. Helena
    St. Kitts/Nevis
    St. Lucia
    St. Pierre & Miquelon
    St. Vincent & Grenadines
    San Marino
    São Tomé and Principe
    Saudi Arabia
    Senegal
    Serbia and Montenegro
    Seychelles Republic
    Sierra Leone
    Singapore
    Slovak Republic
    Slovenia
    Solomon Islands
    Somali Democratic Republic
    South Africa
    Spain
    Sri Lanka
    Sudan
    Suriname
    Swaziland
    Sweden
    Switzerland
    Syria
    Taiwan
    Tajikistan
    Tanzania
    Thailand
    Thuraya (Mobile Satellite service)
    Togolese Republic
    Tokelau
    Tonga Islands
    Trinidad & Tobago
    Tunisia
    Turkey
    Turkmenistan
    Turks and Caicos Islands
    Tuvalu
    Uganda
    Ukraine
    United Arab Emirates
    United Kingdom
    United States of America
    US Virgin Islands
    Universal Personal Telecommunications (UPT)
    Uruguay
    Uzbekistan
    Vanuatu
    Vatican City
    Venezuela
    Vietnam
    Wake Island
    Wallis and Futuna Islands
    Western Samoa
    Yemen
    Zambia
    Zanzibar
    Zimbabwe
  • 6.Who is responsible for product damage or loss during delivery?
    For customers who have concerns about product lost or damage problems, we offer Shipping Insurance for just US$ 1.99 at your own cost to protect your package.

    You can add shipping insurance when you checkout your order. Once you have purchased this insurance, in case of damaged or missing issues reported, we will reship your order immediately.
  • 7.What do I do if I want to cancel or change my order?

    Cancel Your Order before Payment
    If you have not paid for your order, you need not to contact us, for we are not processing the order without a payment confirmation.

    Cancel Your Order after Payment
    If you want to cancel your paid order, please contact us as soon as possible. You can cancel your dress orders within 48 hours of payment confirmation with a full refund. If you want to cancel your orders after 48 hours of payment confirmation, we will refund you 25% partial refund.

    Change the Order
    If you want to change the size or the style of the items you place on order after payment, contact us within 48 hours of payment confirmation. Please return it following the instructions above and place a new order for an alternate item at your earliest convenience.

    If you contact us after 48 hours of payment confirmation, you have to pay for the loss. ?(FAQ)

    If you just want to add items to your order without canceling your previous items, please contact us at service@artwedding.com. Or we have to arrange for another delivery for you and you are responsible for this shipping fee.

Order Status & Tracking
    Dress Your Wedding
    • 1.How can you offer dresses at such low prices?
      1. All our dresses come directly from the manufacturers that we cooperate with.
      2. We operate
       with lower overheads without renting the store.
    • 2.How about the quality of your dresses? Do you have a guarantee?
      Artwedding.com sets out to be the world’s leading online wedding shop. Our goal is to make your wedding experience the best possible one it can be.
      Artwedding.com strives to offer you both light-speed service and high quality products
      We inspect every product to provide you the best items. During the packing stage, we will check all of our orders to make sure that the number and the condition of your order items are correct and good.
    • 3.What materials do you usually use on your wedding dress products?

      Chiffon: A sheer and flowing fabric with a simple weave of silk or rayon.

      Satin: A silk or synthetic material with a smooth and unbroken surface.

      Matte Satin: A silk or synthetic material with a smooth and unbroken surface and not very bright color.

      Silk Like Satin: a full bodied satin with an antique sheen.

      Taffeta: A medium weight, smooth and glossy fabric with a small crosswise web that is used in bridal gowns, bridesmaid dresses and prom gowns.

      Organza: A sheer and delicate fabric that is embroidered with patterns of flowers and has rolled edges.

      Tulle: A fine, sheer net fabric of cotton, nylon or silk that is used for skirts and veils.

      Silk: A luxurious natural fabric that is available in a variety of weaves and weights and holds brilliant color.

      Lace: The open weave fabric that is used for trim or the entire piece of clothing.

    • 4.How do I decide what size to order?
      You may consult our measurement guide and check our size conversion chart before selecting your size to order. You can choose a standard size or give us your personal measurements for custom made one.
    • 5.Advices on styles of wedding dresses/special occasion dresses?

      Artwedding.com offers a variety of dresses for you. Choose the right dress that suits you perfect.

      A-line Wedding Dresses
      A-line Wedding Dress is the most popular dress among women as it is flattering for all figures. Dress with a tapered or tight fitting bodice that gradually flares from the waist to the hemline at its widest. It will cover them up if you have wider hips, and will give you some shape if you have narrower hips. Whether you are tall or petite, A-line Wedding Dresses may show off your perfect stature to others.

      Ball Gown Wedding Dresses
      The ball gown wedding dress has a classic shape with a fitted bodice and very full skirt that brushes the floor. It is best suited for formal or fairy-tale themed wedding. If you want a “Big” dress, Ball Gown is your good choice which will also give you that fairytale bride look. If you are petite, avoid this option, as you will disappear into the dress.

      Sheath/Column Wedding Dresses
      Sheath/Column Wedding Dress with figure hugging design shows off your natural silhouette. It can be worn for chic or beach wedding. If you do not want to accentuate, this dress is not suitable for you. If you do not have a smooth outline, avoid this kind dress, as it hugs the figure and looks great on tall, willowy women.

      Mermaid Wedding Dresses
      Also known as fishtail or trumpet style, Mermaid Wedding Dress is fitted tightly to the body and flairs below the knee. It is your good choice for a glamorous celebrity-inspired wedding.

      This mermaid shape is suitable for curvy girls with balance hip and bust measurements, as it may emphasize your bust, waist and hips. Avoid it if you are straight up and down or apple-or pear-shaped.

      Empire Wedding Dresses
      Empire Wedding Dress features a bodice with a high waistline directly below the bust. It looks great for most body types and may add the illusion of length, as the high waistline design may draw attention up, while softening the hips.

      Princess Wedding Dresses
      With slim fitting bodice, Princess Wedding Dress has vertical seams flowing from the shoulder to the hem of the skirt. It is quite suitable for those with a petite figure and small-waist.

      Short/ Mini Wedding Dresses
      Short/ Mini Wedding Dress with its hem falls above the knees is becoming more and more popular nowadays. It is very suitable for informal or outdoor weddings, especially summer beach weddings, because of its mini length which looks sexy and cool. It is a great choice for those with long legs or those who want to appear taller.

      Knee-Length Wedding Dresses
      Knee-Length Wedding Dress with its hem falls below the knees is perfect for cocktail wedding receptions or summer weddings. The total design with its materials gives comfortable as well as cool feelings.

      Tea-Length Wedding Dresses
      Tea-Length Wedding Dress with its hem falls between the bottom of the knee and the bottom of the calf create an elegant yet casual look. It is an ideal choice to show off your legs and draw attention to your pair of shoes.

      Ankle-Length Wedding Dresses
      Ankle-Length Wedding Dress with its hem falls right at the ankles can also show off your feet and shoes. It is also suitable for outdoor weddings, as the hem of this dress does not touch the ground.

      Floor-Length Wedding Dresses
      The hem of Floor-Length Wedding Dress full skims the floor. When you walk down the aisle, your shoes are also visible for guests, thus choosing a pair shoes in color would add some shining points and balance your wedding ensemble.

      Asymmetrical Wedding Dresses
      Asymmetrical Wedding Dress with uneven design element create interesting and different look. It may be gathering of fabric on one side or one-shoulder strap. The most common asymmetrical design is that a dress’s hem is shorter at the front than the back. It is the best choice for those who want to combine casual look with elegant look.

      Sweep/Brush Train Wedding Dresses
      When Sweep/Brush Train just brushes the floor, sweep/brush Train Wedding Dress is the best choice for brides who want to add traditional train elements to her ensembles but do not want to be troubled by long train.

      Court Train Wedding Dresses
      With 3 feet from the ankles, Court Train is longer than the Sweep Train. It can be worn at most ceremony

      Chapel Train Wedding Dresses
      With 3 to 5 feet behind the dress, the Chapel Train is the most popular among all train lengths, and Chapel Train Wedding Dress is suitable for all figure types and sets the brides as the focus of attention of a formal wedding.

      Train Wedding Dresses
      With 6 to 8 feet of train behind the gown, Cathedral Train Wedding Dress is perfect as a formal wedding gown. The train can often be removable for after the wedding ceremony.

      Royal Train Wedding Dresses
      Royal Train is the longest and most formal one among all train lengths. If you want to be a real princess, Royal Train Wedding Dress is your right choice and you also need some train carriers help you when walking down the aisle.

      Watteau Train Wedding Dresses
      This is a special train design attached at the shoulders and falls from the back yoke of the dress. Watteau Train Wedding Dress is suitable for those who want to hold their own trains and may give bride elegant look from behind.